Privacy Policy
1. Introduction
1.1 Revelation Gold Group ("RGG," "Company," "we," "us," or "our") respects the privacy of its customers and visitors. This Privacy Policy ("Policy") describes the personal information we collect through our website located at revelationgoldgroup.com (the "Site"), by telephone, email, text message, and in person; how we use and disclose that information; and the rights available to you under applicable law.
1.2 This Policy is incorporated into and subject to our Terms of Service. By accessing the Site or using our services, you acknowledge that you have read and understood this Policy. Personal information relating to our employees and job applicants is governed by a separate notice provided to those individuals.
2. Information We Collect
2.1 Information You Provide. We collect personal information that you provide to us directly, including: (a) contact information, such as your name, mailing and billing address, telephone number, email address, and communication preferences; (b) account and transaction information, such as products purchased or considered, order history, pricing, shipping details, and buyback and subscription activity; (c) retirement account information, such as your date of birth, Social Security number, government-issued identification, beneficiary designations, current custodian or plan information, account numbers, and, where required for a rollover, the name of your employer; (d) payment information, such as bank account, wire transfer, check, and payment card details; (e) communications, including recordings and records of telephone calls, emails, text messages, and chat; and (f) referral information, such as the name and contact information of any person you refer to us.
2.2 Information from Third Parties. We may receive personal information from IRA custodians, depositories, and shipping carriers involved in your transaction; from referral partners and affiliates who introduce you to us; and from identity verification, payment processing, and fraud prevention providers.
2.3 Information Collected Automatically. When you use the Site, we and our service providers may automatically collect information about your device and browser type, Internet Protocol ("IP") address, approximate location derived from your IP address, pages viewed, links clicked, and referring website, through cookies, pixels, and similar technologies.
2.4 Sensitive Personal Information. Certain information we collect constitutes "sensitive personal information" under California law, including Social Security numbers; driver's license, state identification card, or passport numbers; and financial account numbers. We collect and use sensitive personal information solely to open and service your account, complete transactions, verify your identity, prevent fraud, and comply with legal obligations. We do not use sensitive personal information to infer characteristics about you.
3. Use of Information
3.1 We use personal information for the following purposes: (a) to process orders, payments, shipments, buybacks, and subscriptions; (b) to open and service self-directed IRA accounts and coordinate with custodians and depositories; (c) to respond to inquiries, provide quotes, and deliver customer support; (d) to verify identity, prevent fraud, and comply with anti-money laundering, tax reporting, and recordkeeping obligations; (e) to administer referrals and calculate partner and referral program compensation; (f) to send educational content, offers, and updates, from which you may opt out at any time; (g) to maintain and improve the Site and our services; and (h) to enforce our Terms of Service, protect our rights, and respond to legal process.
3.2 Call Recording. Telephone calls with RGG are recorded and retained as a record of our communications. Transaction confirmations are recorded with your verbal consent. We do not use call recordings for marketing, training, or any other purpose.
3.3 Cookies and Similar Technologies. We and our analytics providers use cookies, pixels, and similar technologies to operate the Site and understand how it is used. You may configure your browser to block cookies; however, certain features of the Site may not function properly as a result. The Site does not respond to browser "Do Not Track" signals.
3.4 Text Messages. If you opt in to receive text messages from us, message frequency varies and message and data rates may apply. You may reply STOP at any time to opt out, or HELP for assistance. Consent to receive text messages is not a condition of purchase.
4. Disclosure of Information
4.1 We do not sell or share personal information. We disclose personal information only as described in this Section 4.
4.2 We may disclose personal information to: (a) service providers that perform hosting, customer relationship management, email, analytics, payment processing, identity verification, and customer support services on our behalf, under written contracts that restrict their use of the information to providing services to RGG; (b) IRA custodians, depositories, and shipping carriers, as necessary to open accounts, store precious metals, and deliver orders; (c) banks and payment processors, as necessary to complete payments, wire transfers, and refunds; (d) affiliates under common ownership or control, including Retrieve, to provide and market related precious metals products and services, subject to this Policy; (e) referral partners, limited to the information necessary to confirm a referral and calculate compensation, and never including your Social Security number, account numbers, holdings, balances, or payment information; (f) government authorities, courts, and other parties, as required to comply with applicable law, subpoenas, court orders, or reporting obligations, or as necessary to protect the rights, property, or safety of RGG, our customers, or others, or to prevent fraud; and (g) an actual or prospective successor in interest in connection with a merger, acquisition, financing, or sale of all or part of our assets.
4.3 Text Messaging Data. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third party.
5. Data Retention
5.1 We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, after which it is deleted or de-identified. In determining retention periods, we apply the following criteria: (a) account, transaction, and IRA records are retained for the duration of the customer relationship and thereafter for the period required by applicable tax, anti-money laundering, and recordkeeping laws; (b) payment card information is retained only as long as necessary to process the applicable payment; (c) call recordings and other communications are retained as long as necessary for recordkeeping, dispute resolution, and compliance with legal obligations; (d) marketing preferences are retained until you change them, and opt-out requests are retained indefinitely so that they may be honored; and (e) Site and device data are retained as long as necessary for analytics and security purposes.
6. Data Security
6.1 We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, or disclosure, and we restrict access to employees, contractors, and service providers who require it to perform their duties. No method of transmission or storage is completely secure, and we cannot guarantee the absolute security of any information transmitted to us.
7. Children's Privacy
7.1 The Site and our services are not directed to individuals under the age of eighteen (18), and we do not knowingly collect personal information from such individuals. If we learn that we have collected personal information from an individual under the age of eighteen (18), we will delete it. Any person who believes that such information has been provided to us should contact us as set forth in Section 11.
8. Your Privacy Choices
8.1 You may opt out of marketing emails at any time by using the unsubscribe link contained in any such email, and you may opt out of text messages by replying STOP.
8.2 We do not sell or share personal information, including for purposes of targeted advertising or cross-context behavioral advertising, and have not done so in the preceding twelve (12) months.
9. California Privacy Rights
9.1 Rights. If you are a California resident, the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, the "CCPA"), provides you with the following rights, subject to certain exceptions: (a) the right to know the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purposes for collecting it, and the categories of third parties to whom we disclose it; (b) the right to request deletion of personal information we have collected from you; (c) the right to request correction of inaccurate personal information; (d) the right to opt out of the sale or sharing of personal information; (e) the right to limit the use and disclosure of sensitive personal information, provided that, because we use sensitive personal information only for purposes permitted under the CCPA without such limitation, no further action is required; and (f) the right not to receive discriminatory treatment for exercising any of these rights.
9.2 Categories of Personal Information Collected. In the preceding twelve (12) months, we have collected the following categories of personal information, as defined in California Civil Code Section 1798.140, and have disclosed them for a business purpose to the recipients indicated: (A) identifiers, such as name, postal address, email address, telephone number, IP address, online identifiers, Social Security number, and government identification numbers, disclosed to service providers, custodians, depositories, shipping carriers, payment processors, and affiliates; (B) personal information described in California Civil Code Section 1798.80(e), such as signature, bank account and payment card numbers, employer, and other financial information, disclosed to service providers, custodians, and payment processors; (C) characteristics of protected classifications, limited to age or date of birth for retirement account eligibility, disclosed to custodians; (D) commercial information, such as products purchased or considered and transaction history, disclosed to service providers, custodians, depositories, shipping carriers, and affiliates; (F) internet or other electronic network activity information, such as browsing activity on the Site, disclosed to service providers; (G) geolocation data, limited to approximate location derived from IP address, disclosed to service providers; (H) audio information, consisting of call recordings, disclosed to service providers; (I) professional or employment-related information, limited to employer information required for retirement plan rollovers, disclosed to custodians; and (L) sensitive personal information, consisting of Social Security numbers, government identification numbers, and financial account numbers, disclosed to custodians, payment processors, and identity verification providers. We have not collected (E) biometric information, (J) non-public education information, or (K) inferences drawn from personal information.
9.3 Notice of Financial Incentive. Through our Love Thy Neighbor referral program, you may receive a reward when a person you refer completes a qualifying purchase. Participation requires that you provide the referred person's name and contact information. The material terms of the program are provided at the time of enrollment. Participation is voluntary, requires your opt-in consent, and may be withdrawn at any time by contacting us. We estimate the value of the personal information provided through the program to be equal to the value of the reward offered, based on our reasonable estimate of the expenses related to the program.
9.4 Shine the Light. Pursuant to California Civil Code Section 1798.83, California residents may request, once per calendar year, information regarding our disclosure of personal information to third parties for their direct marketing purposes by contacting us as set forth in Section 11.
10. Texas and Other State Privacy Rights
10.1 Residents of Texas and other states with comprehensive consumer privacy laws may have the right, subject to applicable exceptions, to confirm whether we process their personal data; to access, correct, and delete such data; to obtain a copy of such data in a portable format; and to opt out of targeted advertising, the sale of personal data, and profiling in furtherance of decisions that produce legal or similarly significant effects. We do not sell personal data, engage in targeted advertising, or conduct such profiling. We do not process sensitive personal data without consent where consent is required by law.
10.2 Appeals. If we decline to take action on your request, you may appeal our decision by responding to our decision or by emailing Support@RevelationGoldGroup.com with "Privacy Appeal" in the subject line. We will respond to your appeal within the time period required by applicable law. If your appeal is denied, you may contact the Attorney General of your state.
11. Submitting Requests; Contact Information
11.1 To exercise any of the rights described in this Policy, or if you have questions regarding this Policy, you may contact us by telephone at (888) 465-3049; by email at Support@RevelationGoldGroup.com; through our website at https://www.revelationgoldgroup.com/contact-us; or by mail at Revelation Gold Group, Attn: Privacy, 9440 Santa Monica Blvd, Suite 301, Beverly Hills, California 90210.
11.2 Verification. We will verify your identity by matching information you provide against information we maintain, and may request additional information where necessary. Only you, or an authorized agent acting on your behalf, may submit a request relating to your personal information. An authorized agent must provide your signed written permission or a valid power of attorney, and we may require you to verify your identity directly with us.
11.3 Response Timing. We will respond to verifiable requests within forty-five (45) days of receipt. If additional time is required, we may extend this period once by up to an additional forty-five (45) days, in which case we will notify you of the extension and the reason for it. We do not charge a fee to process requests unless they are excessive, repetitive, or manifestly unfounded.
11.4 Accessibility. Individuals with disabilities may request this Policy in an alternative format by contacting us at (888) 465-3049.
12. Changes to This Policy
12.1 We may update this Policy from time to time. When we do, we will post the revised Policy on the Site and update the "Last Updated" date above. If we make material changes, we will provide notice on the Site or by email. Your continued use of the Site or our services after the effective date of any revision constitutes your acknowledgment of the revised Policy.
.avif){kind=icon}
.avif){kind=icon}
.avif){kind=icon}
.avif)
.avif)